As a result of our risk assessment for COVID-19 we have made some changes to the way we operate at the Old Station House. We will still be doing our best to ensure that you have an enjoyable and above all safe stay with us and would appreciate your help to achieve this.
Please bring any PPE that you require with you .
Our check in time is between 4 and 6pm. Early check in will not be available but you may leave your car in the car park and walk into the village or enjoy the steam railway. Please be prepared to carry your own bags to your rooms.
Hand sanitising gel will be provided in the entrance hall and we ask that you use this each time you enter.
Please observe 2 metre social distancing in all common areas and avoid crossing with other guests by stepping to one side. Your sanitised room key and breakfast order form will be in your room. Please leave the completed form on the hallway table by 7pm.
Housekeeping will be modified during your stay. We will not be touching any of your clothing or personal items so please help us by arranging things so that we can service your room. In addition to our usual high standard of room servicing we will be sanitising the rooms and some non essential items have been removed to facilitate this
We advise guests to pre-book all evening dining prior to their stay and also recommend that you check with places that you intend to visit to see if reservations are required
At checkout we will be taking payment from the card number supplied on booking. If you wish to use a different card please let us know when you arrive.
If you need to speak to us during your stay, please contact us by phone on 01386 852659 or 07970 359440 or 07783 023535.
Guests showing symptoms of COVID 19 before arriving can cancel without penalty. Guests that show signs of covid-19 whilst staying should immediately seek medical advice and, if told to self-isolate, check out immediately and return home. In those circumstances guests would not be charged for any remaining days booked.
Thank you for taking the time to read this. These precautions will change in line with government recommendations and we will update you at check in if required. Jenni and Andy